RETURNS
Hello dear customers,
At ShonenSports, your satisfaction is our top priority. That's why we recommend you carefully review our return policy before completing your purchase. Return shipping is not automatically free.
As a small business, we cannot handle all customer returns. Therefore, we have established simple return conditions :
Return period:
You have 14 days after receiving your order To return items and request a refund, please contact us. We do not offer exchanges.
Conditions for receiving a refund:
- The articles must be new and unused, with their original labels.
- Items must be returned in their original packaging to facilitate resale.
- Join a copy of the invoice or purchase order indicating the order number.
Specific cases of reimbursement:
Case #1: Our mistake
If we have committed a error in preparing your order (wrong product, size or color), or if the product is defective, THE return shipping costs are our responsibilityYou will receive a prepaid return label, the return address and the procedure to follow to return the product(s).
Once the product(s) have been received and conform to our conditions, you will be fully refundedincluding initial shipping costs.
Case #2: Customer error
If the client has committed a error in his purchase (choice of size, color, model) or if the product not suitable, THE Return shipping costs are the responsibility of the customer..
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Refund You will receive our return authorization with all the details and instructions on how to return the product(s). Once the product(s) have been received and meet our conditions, you will be refunded only for the amount of the product (excluding initial shipping and return costs).
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Package not collected or incorrect address If a package is returned due to a your mistake (incorrect address, absence, failure to collect within the allotted time) and you do not wish to receive it again, No refunds will be issued., in accordance with our Terms and Conditions. If you would like the package to be reshipped, THE reshipping costs will be at your charge.
Return address :
ShonenSports
15 rue de Versailles,
13003 Marseille, France
NB It is recommended to strictly follow this return procedure to facilitate processing.
ShonenSports
